Accessibility Statement

Accessibility statement for Theatr Colwyn

This accessibility statement applies to Theatr Colwyn.

This website is run by View Creative. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• there is an issue with keyboard navigation of our main menu on a narrow screen
• some of our online forms are difficult to navigate using just a keyboard
• there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email marketing@venuecymru.co.uk
• Call 01492 879771 and ask for the marketing team

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us at the above for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Joanne Brett on 01492 879771 or email joanne.brett@venuecymru.co.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our staff are happy to liaise with a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our box office and reception have audio induction loops, or you can use our InterpretersLive! system which offers a video interpreting service allowing customers who communicate using British Sign Language (BSL) the ability to . For information on how this system works visit the CCBC website.

Find out how to contact us.

Technical information about this website’s accessibility

Theatr Colwyn is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

It has been identified that keyboard navigation of the main menu on devices with a narrow screen is currently problematic, this will be rectified as a matter of priority.

Disproportionate burden

Interactive tools and transactions

Our forms and ticketing pathway (theatrcolwyn.ticketsolve.com) are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2024.

• Mailing list sign-up
• ‘Select Your Own Seat’ Seating plan

Content that’s not within the scope of the accessibility regulations

What we’re doing to improve accessibility

Theatr Colwyn will continue to look at ways to improve the accessibility of our website. We will undertake regular site audits to ensure that the site remains accessible while ensuring that future updates improve the sites accessibility further.

Preparation of this accessibility statement

This statement was prepared on 21/09/20. It was last reviewed on 21/09/20.